Discounts at all of our hotels in Kiev. Hotel Kiev discounts equal up to 50% off rack rates.
FAQ for Kiev Hotels Guests - questions and answers
Travel to Ukraine comes with lots of questions!!! Please click on the question and you will be taken to the answer below or just browse this section. If something is still not clear or if you have additional questions, please contact us for help or contact your order manager.
A word about visas. Travelers from North America and Europe do not require visas to enter Ukraine. To learn more about visas, please Consulate your local Ukrainian Consulate.
Payment
Hotels
Transfers – airport and station pick up
Payment
Q.: I would like to use your services but at the moment I can’t pay with my credit card. Can I use someone else’s credit card?
A.: For security reasons we prefer that people pay for our services with their own credit cards. However, it is possible to have someone else pay for you if this person fills in, signs and sends us a credit card authorization form (please, ask our managers to send you authorization form).
Q.: I want to pay by bank transfer. Please advise the best way.
A.: If you’d like to pay by bank transfer please contact us and we will send you an invoice with our bank details. All bank transfers should be made at least 21 days before your check – in date.
Q.: Do you add additional fees for payments by credit cards?
A.: Because of specific taxes and banking costs, we charge an additional 5% service fee for credit card payments by Diners and American Express Cards.
Q.: Can I pay by credit card for the balance of your services when I arrive in Ukraine?
A.: For hotels and visas, we require 100% prepayment by credit card at the time of booking the service, for apartments we frequently only require a deposit which is a percentage of the cost of your stay usually ranging between 15% - 50%. We then require that the unpaid balance for the service be paid in cash at check in. If you are worried about carrying large quantities of cash in Ukraine, you may just want to use an ATM machine near our office.
Hotel booking
Q.: What documents do I need to check into a Ukrainian hotel?
A.: The hotel confirmation voucher that our company sends to you and your passport are enough. The most important information in your voucher is the confirmation number. So even if you don’t have a voucher but know the confirmation number, this is usually enough. However, please note that many mini-hotels in Kiev do not issue reservation numbers, in this case, use your first and last name.
Q.: How will my hotel confirmation voucher or visa support letter be delivered to me?
A.: We will send it to you by email (as an attached file) or by fax – original hotel confirmations are not needed, copies are fine.
Q.: Is it possible for 2 people to stay in a single room?
A.: Unfortunately this is not possible. Only one person can be accommodated in a single room. This room is intended for single use only.
Q.: Is it possible to request a no-smoking room?
A.: In some hotels this is possible but not in all of them – this is a situation very specific to Ukraine. Please ask us in the comments section of your inquiry form and we will do our best but in Ukraine, it is not guaranteed.
Transfers
Q.: Where and by whom will I be met for my transfer?
A.: You will be met by a driver holding a sign with your name on it. If you arrive on an International flight, you will be met at the airport exit. If you arrive by train you will be met near your carriage (you should tell us the number of the carriage) or at the head of the train if you have not indicated your carriage.
Q.: How long will the driver wait for me?
A.: Airport pickup:
The driver will wait for free up to 1 hour. If wait is more than 1 hour, for each additional half hour, 6 EURO will be charged.
Train Station pickup:
The driver will wait for free up to half an hour. If the wait is more than half an hour, for each additional half hour, 6 EURO will be charged.
Pick up from Apartment or Hotel:
The driver will wait for free up to 15 minutes. If wait is more than 15 minutes, for each additional half hour, 6 EURO will be charged.
The driver will wait up to 2 hours. If the client does appear within this time frame or does not for any other reasons use the ordered transfer services at the time specified in the order, the order will be considered fulfilled and no refund will be available. Cancellation of transportation must be advised not less than 3 working days before the date of execution.
Reserve rooms in Kiev hotels at huge discounts. Choose from a wide selection of hotels in Kiev in Kiev Ukraine
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